A two half day training course that covers the core skills needed to deliver excellent customer service in an ever changing industry. It is highly flexible and can be tailored to include skills and knowledge specific to destinations and businesses.
 
Session 1 (10am to 12.30pm)
Outlining the steps to sales success
Practive and reactive selling
Preparing to sell
Understanding buyer needs and motivations
The decision-making process
First impressions and establishing rapport
Verbal, vocal and non-verbal communication
 
Session 2 (10am to 12.30pm)
Competitor awareness
Establishing need – effective question technique
Highlighting benefits and unique selling points
Recognising and overcoming objections
Sales closing techniques
Making proactive sales calls
Building long-term sales relationships
Sales planning and measuring success.
 
The course is competitively priced at £90 + VAT per person 
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Date not suitable? If you are interested in this courses, but these dates are not suitable please email training@tourismse.com to express you interested in future sessions
 
Minimum session numbers apply.  We reserve the right to re-arrange course dates if required. Maximum numbers for the course is 16.